Check out the short video where I talk about how remote and flex work will be a key ingredient to successful digital transformation.
When it comes to CRM the greatest challenge perhaps has always been getting the right information into the system and then utilizing it correctly. As techno...
There was a time when customer service and experience had everything to do with just the purchase and after sale relationship between a consumer and a brand...
Yesterday, our favorite (mine at least) search engine company, Google, did a massive hardware launch as they sought to get more involved in the “Things”...
Every business today is looking at how they can survive and thrive into the future. With change happening faster and faster, the ability to successfully imp...
Twitter has been floundering for years as it has struggled to figure out its best path to profitability. Powered by a loyal base of users, Twitter has maint...
To be able to spot trends may be the difference between building an organization that will thrive and one that will merely (or won’t) survive in the age o...
For ages, Apple was untouchable. They served as the prototypical company for just about everything from customer experience to user experience to innovation...
Perhaps nothing is moving business forward faster than collaboration. Whether realtime or asynchronous, teams and individuals are communicating all day via ...
Competing on price and features and benefits are shortsighted strategies. If you really want to get ahead, your best bet is to compete on customer service
This past week Meg Whitman made rumors about Hewlett Packard Enterprise (HPE) spinning off its non-core software assets in a deal with Micro Focus worth aro...
As more smart technology advances are introduced, it’s vital to recognize the impact digitalization has on the technology industry and our personal lives.