Twitter has been floundering for years as it has struggled to figure out its best path to profitability. Powered by a loyal base of users, Twitter has maint...

To be able to spot trends may be the difference between building an organization that will thrive and one that will merely (or won’t) survive in the age o...

70 percent of transformations fail due to lack of engagement. To improve those numbers, businesses are turning to gamification techniques. Here’s why it w

As AI technology advances, it’s important to create a code of ethics for the industry. Here’s what’s being done so far.

Is Apple running the risk of becoming an elitist brand?

For ages, Apple was untouchable. They served as the prototypical company for just about everything from customer experience to user experience to innovation...

Are Chatbots the future of customer service? Maybe. But they'll need a little human help learning manners to get there. Enter sensitivity training for robot

Employees who are empowered to make their own technology decisions will drive technology adoption at the enterprise level. Here’s why.

How security and confidence, not convenience, will drive the next wave of mobile payment adoption

Perhaps nothing is moving business forward faster than collaboration. Whether realtime or asynchronous, teams and individuals are communicating all day via ...

Competing on price and features and benefits are shortsighted strategies. If you really want to get ahead, your best bet is to compete on customer service�

This past week Walmart announced that 7000 of their back office jobs are going to be replaced by automation. After a year of testing this in over 500 of its...