What’s next for the future of customer experience, Russian hackers indicted, TikTok’s speedy settlement, Away’s culture problem, China cracks down on
AI is taking over the world, or at the very least, our business budgets, but that doesn’t spell success. Learn how a service provider can be the differenc
2019 B2B Digital Buyers Journey done in partnership with SAP explores practices, challenges, and behaviors relating to the digital buying of enterprise soft
The problem with IT service desk automation isn’t the technology, it’s a lack of focus on what really matters: The service part of the equation.
What’s next for tech? Catch my upcoming webinar with the team at Pega on Dec. 17th and see what’s new with RPA, Intelligent Automation and more.
Much like data in and of itself, AI presents businesses with both challenges and opportunities. We explored this in partnership with the team at Atos.
This week’s episode of Futurum Tech Podcast we shared insights from our research report The State of Automation 2019: RPA, AI, and Intelligent Automation,
The Imperva data breach had serious consequences for CEO Chris Hylen, who has stepped down. This should get the attention of CEOs everywhere.
Download The State of Automation 2019: RPA, Intelligent Automation, and AI Solutions for insights on how to evaluate your smart automation journey.
Adobe Creative Cloud vulnerability leaves 7.5 million customer emails exposed. The good news is that the misconfigured environment has been shut down.
Why Google looking at a Fitbit acquisition makes perfect sense. It’s all about the data, and, of course, about finally being able to compete against Apple
Microsoft wins the Pentagon's $10 billion JEDI contract, in a move that usurps Amazon and surprises many as the perceived front-runner is left in the dust.