51% of customers will switch brand allegiances over a bad experience. Here’s why customer data is key to improving customer experience.
The customer needs must come first the digital transformation to work. See how blockchain technology is aiding this change.
The customer needs to come first in order for the digital transformation to work. See how blockchain technology is aiding this change.
An experienced business needs engagers to help create compelling, personalized, and seamless customer experience that creates brand loyalty.
Have you heard about Amazon Go? If you haven’t, it’s the newest retail concept from the digital giant that has brought us Alexa, Drones and the worlds l...
There was a time when customer service and experience had everything to do with just the purchase and after sale relationship between a consumer and a brand...
Competing on price and features and benefits are shortsighted strategies. If you really want to get ahead, your best bet is to compete on customer service
Understanding the 7 laws of digital transformation will better prepare businesses to improve the customer experience.
