Customers are more digital than ever, communicating with brands across a number of platforms from social media and apps to email and tex
CRMs are imperative for sales people to provide real-time customer insights, which are now more valuable than ever..
In 2021, we’re going to see more of a focus on taking control of customer data and analytics efforts for the welfare of the enterprise.
Here are 4 metrics brands should keep their eyes on in order to deliver a great customer experience to customers.
