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ServiceNow Q1 Total Revenue of $1.76B Up 29% YoY, Subscription Revenue of $1.67B Up 29% YoY, as ServiceNow Beats Analyst Revenue and EPS Estimates
by Todd R. Weiss and Daniel Newman | April 28, 2022

The News: ServiceNow Q1 2022 earnings were reported on April 27, with Q1 earnings of $1.76 billion beating analyst estimates of $1.7 billion, and basic earnings per share of $1.76, beating analyst estimates of $1.70 per share. For the full news release from the company click here.

ServiceNow Q1 Total Revenue of $1.76B Up 29% YoY, Subscription Revenue of $1.67B Up 29% YoY, as ServiceNow Beats Analyst Revenue and EPS Estimates

Analyst Take: ServiceNow Q1 results show steady progress, beating analyst estimates for revenue and earnings per share, and bringing in increased subscription and professional services revenue compared to the same quarter one year ago.

These are continuing good signs for the cloud-based workflow automation software vendor, which like many other tech companies has seen healthy growth due to the COVID-19 pandemic and resulting work from home and related employment trends over the last two years.

Here’s how ServiceNow Q1 results came in by the numbers:

  • Non-GAAP revenue of $1.76 billion, up 29 percent from $1.32 billion for the same quarter one year ago. That includes subscription revenue of $1.67 billion, which is up 29 percent from $1.26 billion one year ago, and professional services revenue which was $93 million, up 39 percent from $65 million one year ago.
  • Non-GAAP net income of $352 million, which is up 15 percent from $306 million in the quarter one year ago.
  • Non-GAAP earnings per share of $1.76 per share, which beat analyst estimates of $1.70 per share.

ServiceNow appears to be in a steady place right now. With its workflow automation platform, the company is serving an important and growing technology need for enterprises. The idea that you can take a process, remove unneeded steps from its workflows, and get more work done in less time on a SaaS subscription basis is a no-brainer for over-stressed enterprises across the marketplace. Furthermore, workflow automation is likely to see a jump in adoption and investment in coming quarters as macro-economic conditions and a tight labor market weigh on many companies’ performances.

We continue to be impressed by ServiceNow’s robust customer retention. Its Q1 results reported a renewal rate for its workflow automation SaaS subscriptions at 98 percent, up slightly from 97 percent in Q1 2021. This shows SaaS customers are continuing to see value in ServiceNow’s workflow automation services.

We believe this is a reliable path to continuing success for ServiceNow, provided it continues to deliver positive results for its customers through a steady flow of new innovations and improvements to its workflow automation platform. In March, ServiceNow did just that, unveiling a fresh “San Diego” upgrade for its Now Platform, including an updated interface and new hyper-automation capabilities to help organizations improve productivity, increase the use of automation, and drive innovation. This is a good indicator that the company is fulfilling that responsibility to keep improving its products for users, and that will help drive its continued progress.

The ServiceNow Q1 results also reported the closing of 52 transactions in the quarter, each with more than $1 million in net new annual contract value, which represents 41 percent year over year growth. That gives ServiceNow 1,401 total customers with more than $1 million in annual contract value, the vendor reported, which represents 24 percent year over year growth. It’s good to see the company not only growing the top line but doing so with large deals. Both the deal size and the recurring revenue are indicative of strong execution and strength in the large enterprise market.

According MarketWatch, after the ServiceNow Q1 results were reported, the company’s stock jumped by more than eight percent in extended trading on April 27. That rise comes as the company – and many other major tech stocks – are working to come back after the S&P 500 index has dropped by 12 percent this year due to volatility in the global economy due to the pandemic, the war in Ukraine, and other issues. ServiceNow’s stock has tumbled by 26 percent in 2021 from its prior high, but it is making progress in its sales, customer growth, and revenue.

Overall, the ServiceNow Q1 results show positive and solid indicators for the company at a time when the tech market is seeing some negativity elsewhere further validating our stance that ServiceNow is well positioned to weather a more difficult macro environment. It will be interesting to watch ServiceNow’s performance through the rest of 2022 and into 2023 as the market continues to navigate tougher conditions that are thought to slow economic growth, for ServiceNow this may be less of a factor if it continues to execute at this trajectory.

Disclosure: Futurum Research is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.

Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of Futurum Research as a whole.

Other insights from Futurum Research:

ServiceNow Releases Now Platform® San Diego with New RPA Features

ServiceNow Announces Lightstep Incident Response for More Efficient Incident Resolution

ServiceNow Q4 Reiterates Strength and Points to Strong Year Ahead

Image Credit: ServiceNow

About the Authors

Todd is an experienced Analyst with over 21 years of experience as a technology journalist in a wide variety of tech focused areas.

Daniel Newman is the Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise. Read Full Bio