The News: ServiceNow released the Now Platform® San Diego upgrade this week. The enhanced release features an updated interface and new hyperautomation capabilities to help organizations improve productivity, increase the use of automation, and drive innovation. Read the announcement from ServiceNow’s blog.
ServiceNow Releases Now Platform San Diego with New RPA Features
Analyst Take: ServiceNow has been on a mission to change the way people work and the San Diego release of the Now Platform is another step toward that goal. The update focuses on creating platform experiences to help users work smarter. And when organizations are facing a critical talent shortage, equipping employees with technology that will improve productivity and autonomy is a no-brainer. The focus on enhancing its platform with RPA features is evidence that ServiceNow understands the problems that its customers are facing and it appears as though the Now Platform San Diego release delivers on all fronts.
Perhaps most impressive in the latest release is the focus on hyperautomation. Employees are often stuck doing repetitive, mundane tasks which can hamper innovation and other processes. Automation Edge, a unified approach to hyperautomation, combines ServiceNow’s API-based Integration Hub with the new RPA Hub.
The low code integration hub makes it possible for users to connect systems with APIs. The RPA Hub is a centralized command center where employees can create, deploy, and manage bots to execute repetitive tasks across the applications that have been connected.
Automation Engine will eliminate the disconnected systems and clunky automations to streamline operations. As a result, employees will be able to focus on higher value tasks and improve their overall productivity — a win-win and something we’re increasingly seeing more vendors in the space focus on.
Now Platform’s New Additional Features
The Now Platform San Diego release features several other updates, including an improved platform experience that the company is referring to as the Next Experience, and 20 new workspaces that are designed to meet unique needs for departments across the enterprise. Workspaces include:
- Customer Service Management Configurable Workspace
- Field Service Management Dispatcher Workspace
- HR Agent Workspace
- Cloud Operations Workspace
- Service Operations Workspace
- Hardware Asset Manager Workspace
- Risk Management Workspace
I’m impressed by the new features that ServiceNow has packed into its already impressive Now Platform. You can see details from each new workspace in the full fact sheet.
Onward and Upward for ServiceNow
I think that ServiceNow, with the Now Platform San Diego release, is well positioned to benefit from the increased demand across organizations of all sizes for workplace automation technology. With limited employees, streamlined processes and improved workflows will benefit every enterprise, which is why the future for ServiceNow is very bright.
Disclosure: Futurum Research is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
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Image Credit: ServiceNow
Shelly Kramer is a Principal Analyst and Founding Partner at Futurum Research. A serial entrepreneur with a technology centric focus, she has worked alongside some of the world’s largest brands to embrace disruption and spur innovation, understand and address the realities of the connected customer, and help navigate the process of digital transformation. She brings 20 years' experience as a brand strategist to her work at Futurum, and has deep experience helping global companies with marketing challenges, GTM strategies, messaging development, and driving strategy and digital transformation for B2B brands across multiple verticals. Shelly's coverage areas include Collaboration/CX/SaaS, platforms, ESG, and Cybersecurity, as well as topics and trends related to the Future of Work, the transformation of the workplace and how people and technology are driving that transformation. A transplanted New Yorker, she has learned to love life in the Midwest, and has firsthand experience that some of the most innovative minds and most successful companies in the world also happen to live in “flyover country.”