Digital transformation in the banking industry is finally happening. For financial institutions to remain competitive in this day and age, they have to be more than just a place where consumers store their money or get a loan. They need to be digitally up to date with customer-centric technology and technology that enables employees to work efficiently and effectively to meet customer needs.
Banks and financial institutions have to use the right blend of technology, including artificial intelligence (AI), blockchain, machine learning, automation, and much more in order to provide the personalized products and superior customer service their clients expect.
The companies that are successful with this move to a customer-centric technology model will become what SAP calls Intelligent Enterprises.
In The Intelligent Enterprise for the Banking Industry the Futurum Research team breaks down the trends and strategies banks will need to use to stay on top in this field. Here are a few things you’ll learn from this report:
- The importance of offering consumers an excellent banking experience anytime, anywhere
- The need for omni-channel service
- Why personalized customer experience will make a difference
Success in digital transformation requires the right blend of people, technology, data, and partners. The strategy, tools and guidance specifically geared toward banking is available. SAP recommends leveraging a gamut of enabling experiences, digital technologies, and a rich ecosystem of enabling vendors, as well as a step-by-step plan.
It can be tough to know where to start with this, but if you want a better understanding of customer expectations including products and services that can go the extra mile this brief is just for you. Download your copy of The Intelligent Enterprise for the Banking Industry to get a handle on the challenges and opportunities that are ahead.
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At Futurum Research our three key focus areas are research, analysis, and insights. We also provide a full offering of advisory services geared towards helping organizations adapt to new technologies and operationalize digital transformation, along with other services through our sister companies Broadsuite Media Group and V3 Broadsuite.