A Look at How a Next Gen IT Support Experience Can Deliver Significant Business Value

Driven by the global climate, the acceleration of digital technology adoption, changing consumption models, the shift to remote work, and the reworking of business operational models, organizations across the world have had to rethink how technologies are not only implemented but supported as well.  

Traditional IT support models, with a heavy emphasis on identifying and fixing technical issues, are proving to be inadequate in meeting the demands of more digital, distributed, and dynamic business models and operational requirements. IT support programs must evolve to meet current and future needs, moving beyond the traditional “troubleshoot and fix it” approach, to one of leveraging IT as a mechanism to deliver more business value.

In our latest research brief, A Look at How a Next Gen IT Support Experience Can Deliver Significant Business Value — done in partnership with HPE — we explore the current challenges organizations face when it comes to IT support. The brief examines the need for flexible, value-focused IT support solutions and the benefits the right support solution can bring.

In this research brief you’ll learn:

  • Why the traditional IT model has changed in the last decade
  • How IT support can create business value in a new model
  • An overview of HPE’s PointNext Tech Care, including the key benefits identified by Futurum Research

When it comes to IT support, agility, scalability, and speed are table stakes in today’s business climate. ITDMs must understand the needs of their organization in order to find the right partner and solution. If you are interested in learning more about HPE’s PointNext Tech Care and how it can change your organization, download your copy of A Look at How a Next Gen IT Support Experience Can Deliver Significant Business Value today.

In partnership with:

Hewlett Packard Enterprise

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At Futurum Research our three key focus areas are research, analysis, and insights. We also provide a full offering of advisory services geared towards helping organizations adapt to new technologies and operationalize digital transformation, along with other services through our sister companies Broadsuite Media Group and V3 Broadsuite.

About the Authors

Daniel Newman is the Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise. Read Full Bio

Shelly Kramer is a Principal Analyst and Founding Partner at Futurum Research. A serial entrepreneur with a technology centric focus, she has worked alongside some of the world’s largest brands to embrace disruption and spur innovation, understand and address the realities of the connected customer, and help navigate the process of digital transformation. She brings 20 years' experience as a brand strategist to her work at Futurum, and has deep experience helping global companies with marketing challenges, GTM strategies, messaging development, and driving strategy and digital transformation for B2B brands across multiple verticals. Shelly's coverage areas include Collaboration/CX/SaaS, platforms, ESG, and Cybersecurity, as well as topics and trends related to the Future of Work, the transformation of the workplace and how people and technology are driving that transformation. A transplanted New Yorker, she has learned to love life in the Midwest, and has firsthand experience that some of the most innovative minds and most successful companies in the world also happen to live in “flyover country.”

Fred is an experienced analyst and advisor, with over 30 years of experience in the digital and technology markets. Fred launched the equity research team at Samadhi Partners and provides marketing strategy through the Wasabi Rabbit digital agency. He previously served as an EVP and Research Vice President at HfS Research, launching its Digital Trust practice and coverage of emerging “trust-enabling” technologies. Read Full Bio.