Enabling Business Value Through the Five Pillars of Enterprise Care

Recent global events have forced businesses around the world to adapt to a decade’s worth of change and disruption in little more than a year. New consumer and business models have emerged, new technologies have been hastily deployed, and existing plans for an orderly transformation of digital infrastructures and business processes have been accelerated.

But this has resulted in a technology model that is more expansive and more complex than before. Challenges involving increased instances of shadow IT, accelerated digital transformation, and unplanned tech deployments have stressed existing operational management teams and technical support programs. It’s clear that traditional or legacy support programs are increasingly not able to keep up with the rapidly changing support needs of enterprise organizations as they adapt, evolve, and work to overcome the challenges they face today.

In our recent evaluation of HPE’s Pointnext Tech Care service, A Look at How a Next Gen IT Support Experience Can Deliver Significant Business Value, we identified five key pillars that will define the next generation of services and support. These include reduced friction and complexity; smart support experiences; knowledge and collaboration; value-forced guidance and direction; scalability and agility.

In our latest white paper, Enabling Business Value Through the Five Pillars of Enterprise Care — done in partnership with HPE — we explore how HPE’s newest offering, HPE Pointnext Complete Care, addresses these five pillars at the right time to play a critical role in allowing organizations to focus on business objectives and value creation. In this white paper you’ll learn:

  • The enterprise tech care challenge
  • How IT support can create business value in a new model
  • An overview of HPE’s Pointnext Complete Care

True enterprise care requires a holistic approach that recognizes the need for end-to-end management from the cloud to the most distant end user. Finding the kind of solution and partner that can enable this is crucial for continued transformation and business success. If you are interested in learning more about HPE’s Pointnext Complete Care and how it can change your organization, download your copy of Enabling Business Value Through the Five Pillars of Enterprise Care today.

In partnership with:

Hewlett Packard Enterprise

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At Futurum Research our three key focus areas are research, analysis, and insights. We also provide a full offering of advisory services geared towards helping organizations adapt to new technologies and operationalize digital transformation, along with other services through our sister companies Broadsuite Media Group and V3 Broadsuite.

About the Authors

Daniel Newman is the Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise. Read Full Bio

Shelly Kramer is a Principal Analyst and Founding Partner at Futurum Research. A serial entrepreneur with a technology centric focus, she has worked alongside some of the world’s largest brands to embrace disruption and spur innovation, understand and address the realities of the connected customer, and help navigate the process of digital transformation. She brings 20 years' experience as a brand strategist to her work at Futurum, and has deep experience helping global companies with marketing challenges, GTM strategies, messaging development, and driving strategy and digital transformation for B2B brands across multiple verticals. Shelly's coverage areas include Collaboration/CX/SaaS, platforms, ESG, and Cybersecurity, as well as topics and trends related to the Future of Work, the transformation of the workplace and how people and technology are driving that transformation. A transplanted New Yorker, she has learned to love life in the Midwest, and has firsthand experience that some of the most innovative minds and most successful companies in the world also happen to live in “flyover country.”

Fred is an experienced analyst and advisor, with over 30 years of experience in the digital and technology markets. Fred launched the equity research team at Samadhi Partners and provides marketing strategy through the Wasabi Rabbit digital agency. He previously served as an EVP and Research Vice President at HfS Research, launching its Digital Trust practice and coverage of emerging “trust-enabling” technologies. Read Full Bio.