The News: At Enterprise Connect 2023, Zoom announced the expansion of Zoom IQ which now leverages AI to perform a variety of tasks such as taking notes, scheduling meetings, sending reminders, transcribing meetings, and providing real-time translation in multiple languages. Zoom IQ becomes a smart companion utilizing AI technology from leading AI companies such as OpenAI, Zoom’s own proprietary AI models and select customers’ models to enhance collaboration and improve productivity. Read more from Zoom.
Zoom Announces Expansion of Zoom IQ, a Smart Companion, at Enterprise Connect 2023
Analyst Take: At Enterprise Connect 2023, Zoom announced a major expansion of Zoom IQ, a smart companion powered by AI, that empowers collaboration and enhances virtual meetings by summarizing chat threads, organizing ideas, drafting content for chats, emails, and whiteboard sessions, creating meeting agendas, and more. The company also announced it will use OpenAI to bolster its unique federated approach to AI which includes leveraging not only OpenAI, but also Zoom’s own proprietary AI models, and those from select customers’ own models.
Zoom IQ features unveiled and soon to be released include:
- Zoom IQ chat compose: The chat compose feature will help compose messages based on conversational context in addition to changing message tone to customize suggested responses.
- Zoom IQ email compose: Users will get email draft suggestions in response to the conversational context from prior Zoom Meetings, Zoom Phone calls, and email threads with generative AI. Zoom IQ email compose will initially be available in Zoom IQ for Sales.
- Zoom IQ meeting summary: Generate a summary, capture next steps, and share via Team Chat, Zoom Calendar, and email without recording the conversation, so those who didn’t attend will no longer have to sit through lengthy recordings.
With the new Zoom IQ features, users will experience improved productivity as Zoom IQ helps attendees stay organized by scheduling meetings, setting reminders, and taking notes ensuring important tasks are not forgotten. Zoom IQ can transcribe meetings and provide real-time translation in multiple languages, which can help attendees who speak different languages collaborate more effectively. Zoom IQ also automates certain tasks such as scheduling meetings and taking notes, which reduces the workload on attendees allowing them to focus on more important tasks. Finally, Zoom IQ leads to improved accessibility as Zoom IQ can be accessed through voice commands or a chat interface, which helps attendees with accessibility challenges such as visual impairments or mobility issues.
Zoom IQ Benefits
- Busy professionals: Who have many meetings and tasks to manage will benefit from Zoom IQ’s ability to schedule meetings, set reminders, and take notes.
- Multilingual attendees: Attendees who speak different languages will benefit from the real-time translation feature, which improves collaboration and communication.
- People with accessibility challenges: Individuals who have accessibility challenges, such as visual or mobility impairments, benefit from the ability to access through voice commands or a chat interface.
- International teams: Teams that are spread across different time zones and locations will benefit from the ability to schedule meetings and send reminders, which helps ensure that everyone attends the meeting at the right time..
The new AI-powered Zoom IQ smart companion features are designed to simplify the meeting experience and increase productivity by reducing the need for manual tasks and improving communication among participants. These features are currently in beta testing and will be rolled out gradually to Zoom users in the coming months.
Wrapping up, the expansion of AI into Zoom IQ is exciting news as it will automate many meeting tasks using AI to enhance the meeting experience. Zoom IQ becomes the smart companion to increase productivity by reducing the need for manual tasks and improving communication among participants.
Disclosure: Futurum Research is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of Futurum Research as a whole.
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Author Information
Shelly Kramer is a Principal Analyst and Founding Partner at Futurum Research. A serial entrepreneur with a technology centric focus, she has worked alongside some of the world’s largest brands to embrace disruption and spur innovation, understand and address the realities of the connected customer, and help navigate the process of digital transformation. She brings 20 years' experience as a brand strategist to her work at Futurum, and has deep experience helping global companies with marketing challenges, GTM strategies, messaging development, and driving strategy and digital transformation for B2B brands across multiple verticals. Shelly's coverage areas include Collaboration/CX/SaaS, platforms, ESG, and Cybersecurity, as well as topics and trends related to the Future of Work, the transformation of the workplace and how people and technology are driving that transformation. A transplanted New Yorker, she has learned to love life in the Midwest, and has firsthand experience that some of the most innovative minds and most successful companies in the world also happen to live in “flyover country.”
