Twilio Q3 2022 Earnings: Up 33% Year-over-Year, Reflecting Strong CPaaS Market
by Daniel Newman and Michael Diamond | November 8, 2022

The News: Twilio released its Q3 2022 earnings for the period ending September 30, 2022. The company’s revenues grew 33 percent to $983 million from $740 million in the same period a year ago. Read Twilio’s Q3 2022 earnings Press Release for more information.

Twilio Q3 2022 Earnings: Up 33% Year-over-Year, Reflecting Strong CPaaS Market

Analyst Take: Twilio recently announced its Q3 2022 earnings that were up 33 percent year-over-year growing to $983 million from $740 million in the prior year period. Despite high double-digit sales growth, the company’s non-GAAP gross margins declined by 300 basis points versus the prior year period.

Here are Twilio’s Q3 2022 results by the numbers:

  • Q3 2022 revenues were up 33 percent year-over-year
  • Q3 2022 non-GAAP net loss from operations were ($35M)

Without a doubt, like other organizations, Twilio Q3 2022 earnings were not immune to macroeconomic headwinds and a more competitive environment. This was evidenced by receding sales growth and margin degradation. Fundamentally, as macroeconomic headwinds have continued to mount, the company said it is experiencing some customers elongating product buying cycles as budgets become more compressed which is not a surprise.

Twilio also mentioned notable pockets of weakness they experienced were in vertical markets such as crypto, and consumer-on-demand, along with retail and e-commerce segments. Also, the company mentioned a key area for gross margin leakage was due to the messaging segment, which is the largest and fasting portion of its communications portfolio. The Twilio management team indicated that carriers are charging greater fees which negatively impacted margins.

With Twilio Q3 2022 earnings above the 30 percent waterline, it’s clear that the CPaaS category is more buoyant versus other product categories in a downward economy scenario. Many organizations understand the importance of maintaining excellent tools that amplify the customer experience. In essence, as we continue to see many organizations prune headcount which tends to impact service and support levels, those organizations may be less likely to pull back on tools offering greater customer centricity such as CPaaS.

Doubling Down on Customer Engagement Platform Based Upon Segment Acquisition

Twilio had its Signal event this week amidst the earnings announcement and the company was notably focused on the expansion of its CDP offering into what it is calling its Customer Engagement Platform.

In this video with Twilio CEO Jeff Lawson, we discuss the transition as customers are seeking to handle the challenging migration from 3rd party to 1st party data at scale and to optimize customer interactions. With the strength of Twilio’s development platform that is highly regarded by the developer community, this is a key area to watch as the CPaaS component of the business matures, this is a big bet that we see having significant longer-term upside for Twilio.

Twilio Q4 2022 Guidance

  • Total Revenue is expected to be $995 million to $1B or up 18 percent to 19 percent year-over-year
  • Organic revenue growth is expected to be 18 percent to 19 percent year-over-year
  • Non-GAAP loss from operations is expected to be in the range of ($15M) to ($5)
  • Non-GAAP loss per share is expected to be in the range of ($0.11) to ($0.06)

Although the Twilio’s guidance was a bit more conservative than others had hoped for, the company mentioned that for 2023, it is going to become laser focused on boosting profitability which ultimately means pared down revenues or less aggressive stance on obtaining market share coupled with better cost controls. While the near-term market gyrations will be rocky for a lot of growth companies, we still tend to believe that the overall future looks bright for Twilio. It is going to come down to its ability to meaningfully pivot to diversification of its offerings and continuing to manage margin integrity in its maturing core business. With this, the company can focus on achieving optimal market share with balanced profitability, and this should bode well for its stakeholders in the future—but patience will be required.

Disclosure: Futurum Research is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.

Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of Futurum Research as a whole.

Other insights from Futurum Research:

Making Markets EP42: Twilio CEO Jeff Lawson on Customer Engagement, the Macro Economy, & the Signal Conference

Twilio Revenue Hits $943M in Q2 2022, Up 41% From 2021

Twilio Q1 2022 Revenue Jumps 48% to $875.4M as the Customer Engagement Platform Vendor Also Grows Active Customer Accounts to 268K, Up 14% from 2021

Image Credit: Investors Observer

About the Authors

Daniel Newman is the Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise. Read Full Bio

Michael Diamond is an industry analyst and foresight professional with 25 years of experience in the IT channel and market research industry. He is a route-to-market expert covering desktop and mobile devices, collaboration, contact center, ProAV, data center infrastructure, and cybersecurity. Prior to joining Futurum Research, Michael worked for The NPD Group as the sole industry analyst covering indirect channels, cybersecurity, SMB and vertical market trends, data center infrastructure (e.g., enterprise storage, servers, networking), ProAV and PCs. He has been quoted by media outlets such as Bloomberg, Kiplinger, TWICE, OPI (Office Products International), Apple World today, Dark Reading, Enterprise Storage Forum, Credit-Suisse, Footwear News, CRN (Computer Reseller News), Channel Futures and Into Tomorrow.  Michael has presented at myriad events including The Channel Company’s Xchange, The Global Technology Distribution Council’s summit, SMB TechFest and more.