The News: Amdocs, a provider of software and services to communications and media companies, announced that T-Mobile implemented its artificial intelligence (AI)-powered business assurance solution on Amazon Web Services (AWS) to support the accuracy of its streaming conversion program for Sprint customers. Read the Amdocs Press Release here.
Amdocs, AWS, and T-Mobile Form AI-powered Business Assurance Power Trio
Analyst Take: The alliance between Amdocs, AWS and T-Mobile is designed to provide an assist to Sprint customers and encourage adoption of cloud-based assurance solutions across the mobile ecosystem. The three-way alliance is demonstrating that both AI and cloud technologies can play an instrumental and beneficial role across the vast and intricate undertaking of migrating Sprint customers to the T-Mobile network in accelerating positive business assurance outcomes.
From my perspective, the alliance played a tangible role of T-Mobile reporting in the company’s Q1 2022 results the raising of its merger synergies guidance to the $5.2 billion to $5.4 billion range in 2022, up from the previous range of $5.0 to $5.3 billion. The merger synergies included approximately $2.3 billion to $2.4 billion of selling, general and administrative (SG&A) expense reductions, and approximately $1.6 billion to $1.7 billion of network synergies achieved through cost-of-service expense reductions.
The improvement in the range of merger synergies guidance is linked to T-Mobile’s plans to complete transitioning all Sprint customers to the T-Mobile network over the next few months – only over two years from the merger close. T-Mobile is also on track to upgrade or decommission substantially all Sprint sites during 2022. Roughly one-third of the 35,000 targeted sites have been decommissioned as of Q1 2022 with the remaining ramping in H2 2022.
I believe the Amdocs and AWS AI-powered, cloud-based solution for conversion accuracy validation has contributed toward T-Mobile’s momentum in executing the Sprint merger synergies. Specifically, the business assurance module of the Amdocs Data and AI Platform is developed to detect deviations and consistencies of customer financial and billing data while transitioning to new systems.
As a result, T-Mobile diminishes its non-financial exposure by ensuring data completeness, economic accuracy, and Sarbanes-Oxley Act (SOX) compliance. The process of decommissioning up to 35.000 Sprint sites this year requires smart billing assurance to avoid significant disruptions in fulfilling overall customer experience demands including minimizing bill shock and confusion throughout the merger journey.
The positive outcomes from the T-Mobile engagement I see further validates the ability of the Amdocs portfolio and technology services to meet business challenges in the AWS cloud. With AWS certified professionals embedded in the Amdocs organization, Amdocs strengthens its prospects in broadening its influence across the service provider community as they advance their cloud journeys in the pursuit of meeting their service innovation and customer experience objectives.
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Disclosure: Futurum Research is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of Futurum Research as a whole.
Image Credit: Amdocs
Ron is an experienced research expert and analyst, with over 20 years of experience in the digital and IT transformation markets. He is a recognized authority at tracking the evolution of and identifying the key disruptive trends within the service enablement ecosystem, including software and services, infrastructure, 5G/IoT, AI/analytics, security, cloud computing, revenue management, and regulatory issues. Read Full Bio.